Outage in Fusion by Ensora Health

Appointment Reminder Disruption

Resolved Minor

October 31, 2023 - Started over 2 years ago - Lasted about 22 hours
Official incident page

Incident Report

Fusion was experiencing a disruption in the delivery of appointment reminders from Monday, October 30th, for appointments scheduled on Tuesday, October 31st. A solution has been implemented and we are monitoring the resolution. We are in the process of re-sending those reminders for any appointments that have not yet begun today. Our team understands this is impacting you and your clinic, and we apologize for the inconvenience.

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 11/01/2023 01:13PM

The incident has been resolved and Fusion is operating normally.

MONITORING over 2 years ago - at 10/31/2023 03:28PM

Fusion was experiencing a disruption in the delivery of appointment reminders from Monday, October 30th, for appointments scheduled on Tuesday, October 31st. A solution has been implemented and we are monitoring the resolution.

We are in the process of re-sending those reminders for any appointments that have not yet begun today.

Our team understands this is impacting you and your clinic, and we apologize for the inconvenience.

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