Streaming Platform Live & VOD delivery incident details

We would like to inform you that our Engineering team is actively working on resolving the issue you are experiencing.

– Live streaming works correctly. False monitoring error for live streams.
– Investigating for VOD.

We are currently experiencing a partial outage in our service's performance, which may result in partial unavailability for users. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

Some of users can receive 5xx errors when requesting .ts video segments. Issue does not affect all viewers, just some of them. Also, the player automatically re-requests the data and segments are re-sent.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.