Outage in G-Core Labs

Streaming Platform | Player incident details

Resolved Minor
August 14, 2023 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

We are currently experiencing performance degradation that may result in slow or unusual functioning of our services. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time. Player can return 404 Not Found error instead of the video. We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.
Components affected
G-Core Labs Player
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/16/2023 08:00AM

Video player is prepared for big update. So mistakenly, changes were made ahead of time when transferring to another infrastructure.

We apologize for any inconvenience this may have caused you, and want to thank you for your patience and understanding throughout this process.

MONITORING over 1 year ago - at 08/14/2023 06:52PM

We are pleased to inform you that our Engineering team has implemented a fix to resolve the issue. However, we are still closely monitoring the situation to ensure stable performance.

We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

IDENTIFIED over 1 year ago - at 08/14/2023 05:10PM

We'd like to let you know that our Engineering team is aware of the issue and actively working on resolving it. We apologize for any inconvenience this may have caused you. Rest assured that we are doing everything we can to fix it as soon as possible.

IDENTIFIED over 1 year ago - at 08/14/2023 04:46PM

We'd like to let you know that our Engineering team is aware of the issue and actively working on resolving it. We apologize for any inconvenience this may have caused you. Rest assured that we are doing everything we can to fix it as soon as possible.

INVESTIGATING over 1 year ago - at 08/14/2023 04:45PM

We are currently experiencing performance degradation that may result in slow or unusual functioning of our services. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

Player can return 404 Not Found error instead of the video.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

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