Outage in G-Core Labs

CDN | Frankfurt, Germany incident details

Resolved Major
October 16, 2023 - Started about 1 year ago - Lasted about 11 hours
Official incident page

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Outage Details

We are currently experiencing a partial degradation in performance, and as a result, we have rerouted traffic to nearby locations to minimize the impact. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time. We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.
Components affected
G-Core Labs Frankfurt
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/16/2023 07:27PM

We are happy to inform you that the incident has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

We appreciate your patience and understanding throughout this incident, and thank you for your cooperation. We're still investigating the root cause of the issue together with Datacenter. Our 2 main routers were down that affected our CDN delivery in Germany. Postmortem will be posted in linked incident.

MONITORING about 1 year ago - at 10/16/2023 03:29PM

We are pleased to inform you that our Engineering team has implemented a fix to resolve the issue. However, we are still closely monitoring the situation to ensure stable performance.

We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

INVESTIGATING about 1 year ago - at 10/16/2023 08:34AM

We are currently experiencing a partial degradation in performance, and as a result, we have rerouted traffic to nearby locations to minimize the impact. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

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