Outage in G-Core Labs

Hosting | Sao Paolo (SP3), Hosting | Miami (MI2) incident details

Resolved Major
October 24, 2023 - Started about 1 year ago - Lasted about 15 hours
Official incident page

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Outage Details

We are currently experiencing a partial degradation in the service's performance due to the issue on the upstream provider side, which may result in partial unavailability or packet drops for users. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time. We've already contacted the upstream provider, but there is no ETA from their side at the moment. We will update this incident once there are updates.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/25/2023 06:14AM

We are happy to inform you that the incident has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

We appreciate your patience and understanding throughout this incident, and thank you for your cooperation.

Fiber optic damage repaired by our provider.

INVESTIGATING about 1 year ago - at 10/24/2023 03:09PM

We are currently experiencing a partial degradation in the service's performance due to the issue on the upstream provider side, which may result in partial unavailability or packet drops for users. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We've already contacted the upstream provider, but there is no ETA from their side at the moment. We will update this incident once there are updates.

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