Outage in G-Core Labs

CDN | Content Delivery incident details

Resolved Major
May 22, 2024 - Started 6 months ago - Lasted about 9 hours
Official incident page

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Outage Details

We are currently experiencing a partial degradation in performance, and as a result, we have rerouted traffic to nearby locations to minimize the impact. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time. We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.
Components affected
G-Core Labs CDN Delivery
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 05/22/2024 06:58PM

We are happy to inform you that the incident has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

We appreciate your patience and understanding throughout this incident, and thank you for your cooperation.

MONITORING 6 months ago - at 05/22/2024 01:07PM

We are continuing to monitor for any further issues.

MONITORING 6 months ago - at 05/22/2024 11:02AM

We are pleased to inform you that our Engineering team has implemented a fix to resolve the issue. However, we are still closely monitoring the situation to ensure stable performance.

We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

IDENTIFIED 6 months ago - at 05/22/2024 10:56AM

Sometimes the GCDN may respond with a 5xx error. However, this issue does not significantly impact the amount of traffic. The problem has been identified and a workaround is currently being developed. The estimated time of resolution is approximately 30 minutes

INVESTIGATING 6 months ago - at 05/22/2024 10:38AM

We are currently experiencing a partial degradation in performance, and as a result, we have rerouted traffic to nearby locations to minimize the impact. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

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