Outage in G-Core Labs

CDN | Configuration Deployment, CDN | Purge, CDN | Prefetch incident details

Resolved Major
July 24, 2024 - Started about 2 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently facing issues with implementing configuration changes on the CDN. Additionally, the Purge and Prefetch functions are not working. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time. We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.
Components affected
G-Core Labs Purge
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 07/24/2024 02:59PM

We are happy to inform you that the CDN configuration applying issues has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation.

MONITORING about 2 months ago - at 07/24/2024 12:37PM

We are pleased to inform you that our engineering team has implemented a fix to resolve CDN configuration delivery issues. However, we are still closely monitoring the situation to ensure stable performance. 

We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

IDENTIFIED about 2 months ago - at 07/24/2024 11:40AM

We'd like to let you know that our engineering team has successfully located the issue that is affecting CDN's configuration deployment, purge, and prefetch. The issue will be fully fixed in 1 hour.

Our team is now fully focused on rectifying the situation.

INVESTIGATING about 2 months ago - at 07/24/2024 08:50AM

We are currently facing issues with implementing configuration changes on the CDN. Additionally, the Purge and Prefetch functions are not working. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

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