Outage in G-Core Labs

Hosting | Billing System incident details

Resolved Minor
December 18, 2024 - Started 3 days ago - Lasted 2 days
Official incident page

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Outage Details

We are currently experiencing performance degradation that may result in slow or unusual functioning of our services. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time. We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.
Components affected
G-Core Labs Billing System
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 12/20/2024 03:44PM

We are happy to inform you that the slowdown in Hosting Billmanager service has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation.

MONITORING 2 days ago - at 12/19/2024 05:57PM

We are pleased to inform you that our engineering team has implemented a fix to resolve slowdown in Hosting Billmanager service. However, we are still closely monitoring the situation to ensure stable performance. 

We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

IDENTIFIED 3 days ago - at 12/19/2024 05:53AM

We'd like to let you know that our engineering team has successfully located the issue that is affecting Hosting Billmanager service.

Our team is now fully focused on rectifying the situation.

INVESTIGATING 3 days ago - at 12/18/2024 06:58PM

We are currently experiencing performance degradation that may result in slow or unusual functioning of our services. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

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