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Outage in G-Core Labs

Cloud | London-2 Incident Details

Resolved Major
March 28, 2026 - Started 1 day ago - Lasted about 5 hours

Incident Report

We are currently experiencing a major outage in our Network affecting Cloud Services in London-2 region, resulting in a complete unavailability of the service. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this critical time.Our engineering team is actively working to identify the root cause and implement a resolution as quickly as possible. We will provide regular updates as we receive more information on the progress of the resolution.Thank you for your understanding and cooperation.

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Latest Updates ( sorted recent to last )
INVESTIGATING 1 day ago - at 03/28/2026 09:12AM

We are currently experiencing a major outage in our Network affecting Cloud Services in London-2 region, resulting in a complete unavailability of the service. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this critical time.Our engineering team is actively working to identify the root cause and implement a resolution as quickly as possible. We will provide regular updates as we receive more information on the progress of the resolution.Thank you for your understanding and cooperation.

IDENTIFIED 1 day ago - at 03/28/2026 09:31AM

On-site engineers are actively investigating a power issue in the data centre. We are working on resolving it and will provide updates shortly.

IDENTIFIED 1 day ago - at 03/28/2026 09:50AM

We have received an update from the data centre confirming a power outage affecting the site. On-site engineers are actively working to restore power as quickly and safely as possible. We will continue to share updates as more information becomes available.

IDENTIFIED about 23 hours ago - at 03/28/2026 10:58AM

We have received a further update from the data centre confirming that the power restoration process has begun. Some services, like API and network are back and running. Services are being brought back gradually, and onsite teams are working to fully restore operations as quickly and safely as possible.We understand the impact of this incident and greatly appreciate your patience. We will continue to share updates as more information becomes available and once full service is restored.

MONITORING about 22 hours ago - at 03/28/2026 11:46AM

All services have now been restored. A small number of bare metal servers are still in the process of recovery, and our teams continue to monitor the situation closely.Thank you for your patience and understanding throughout this incident.

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