Outage in Gainsight PX

Investigating Connectivity Issues: PX to Salesforce Integration

Major

February 23, 2026 - Started 14 days ago
Official incident page

Incident Report

We have identified an issue causing intermittent connection failures between PX and Salesforce for some users. Technical Detail: Our team has found that a specific IP address used by PX is missing from some Salesforce IP allow lists. This discrepancy may result in failed syncs or authentication errors as Salesforce environment strictly enforces IP restrictions. Please email pxsupport@gainsight.com with any questions.

Components affected

Gainsight PX Connectors

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Latest Updates ( sorted recent to last )

MONITORING 3 days ago - at 03/07/2026 04:41AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 14 days ago - at 02/23/2026 03:44PM

We are working to ensure all relevant IPs are properly updated. A permanent fix is scheduled to be applied by February 27, 2026.

INVESTIGATING 14 days ago - at 02/23/2026 03:43PM

We have identified an issue causing intermittent connection failures between PX and Salesforce for some users.

Technical Detail:
Our team has found that a specific IP address used by PX is missing from some Salesforce IP allow lists. This discrepancy may result in failed syncs or authentication errors as Salesforce environment strictly enforces IP restrictions.

Please email pxsupport@gainsight.com with any questions.

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