Outage in Gandi

Webhosting certificates missing

Resolved Major

January 07, 2025 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware that some sites hosted on our webhosting platform are missing their certificate and therefore not reachable using https. The issue has been identified and we are working on a fix. As a mitigation, user may go to the administration page of their webhosting instance, click on "Manage" next to their hosted site name and click on "Generate a Free SSL Certificate" so a new one is provisioned.

Components affected

Gandi Simple Hosting LU-BI1 Gandi Simple Hosting FR-SD6 Gandi Simple Hosting FR-SD3 Gandi Simple Hosting FR-SD5

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/07/2025 03:25PM

This incident has been resolved; don't hesitate to contact us if you have any remaining issue

MONITORING about 1 year ago - at 01/07/2025 02:54PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 01/07/2025 01:47PM

We are aware that some sites hosted on our webhosting platform are missing their certificate and therefore not reachable using https.

The issue has been identified and we are working on a fix.

As a mitigation, user may go to the administration page of their webhosting instance, click on "Manage" next to their hosted site name and click on "Generate a Free SSL Certificate" so a new one is provisioned.

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