Outage in Gandi

Mail storage incident

Resolved Minor
April 10, 2025 - Started about 1 month ago - Lasted about 6 hours
Official incident page

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Outage Details

An incident is affecting a Gandimail storage subunit. Affected mailboxes are unable to access their e-mails and send e-mails. We have identified the issue and are working on restoring the service.
Components affected
Gandi Access (IMAP/POP3) Gandi Roundcube webmail Gandi Sogo webmail
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/10/2025 11:28AM

Gandimail is now fully operational

MONITORING about 1 month ago - at 04/10/2025 10:09AM

During the incident, a few emails had not been delivered, this has been fixed, and all emails have now been delivered.
Monitoring still ongoing to ensure everything is running fine

MONITORING about 1 month ago - at 04/10/2025 08:42AM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 04/10/2025 08:37AM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 04/10/2025 08:35AM

A fix has been deployed we are monitoring the situation

IDENTIFIED about 1 month ago - at 04/10/2025 06:04AM

An incident is affecting a Gandimail storage subunit. Affected mailboxes are unable to access their e-mails and send e-mails. We have identified the issue and are working on restoring the service.

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