Outage in GatewayAPI
Unscheduled disturbance towards the US if using a TFN
Resolved MajorIncident Report
If you're using verified toll free number to send messages to the US. Then those messages possibly get rejected right now. Check your traffic to see if it is the case. We're currently working on fixing this issue.
Components affected
GatewayAPI External Provider
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 07/03/2025 06:12PM
The issue with Toll-free numbers sending messages to the US and Canada has now been resolved. We will continue to monitor the traffic for good measure.
Thank you for your understanding and we apologize for the inconvenience caused by this.
IDENTIFIED
3 months ago - at 07/03/2025 06:18AM
The problem has been identified and we're working on fixing it.
IDENTIFIED
4 months ago - at 07/01/2025 08:21AM
If you're using verified toll free number to send messages to the US. Then those messages possibly get rejected right now. Check your traffic to see if it is the case. We're currently working on fixing this issue.
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