Outage in GatewayAPI
Unscheduled disturbance towards United States & Canada
Resolved MajorIncident Report
Summary AI Generated
GatewayAPI experienced a major outage affecting toll-free messaging services to the United States and Canada for 10.8 hours due to issues with an external provider. The incident impacted multiple carrier networks, with AT&T service restored first while other networks remained non-functional for an extended period. The issue was fully resolved with all toll-free messaging services restored to normal operation.
We are currently seeing issues with Toll-free messaging towards United States and Canada.
The traffic will be closely monitored whilst we expect an update and for the service to be functioning as intended again.
Thank you for your understanding and we apologize for the inconvenience caused by this.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 03/11/2026 07:45PM
The issue with Toll-free messaging towards United States and Canada has now been resolved. We will continue to monitor the traffic for good measure.
Thank you for your understanding and we apologize for the inconvenience caused by this.
IDENTIFIED
6 days ago - at 03/11/2026 03:08PM
The issue has not been identified. We're working on a full solution. At the moment AT&T is currently working.
But other networks are still not functioning. We expect this issue to be fully fixed by end of day tomorrow.
We apologize for any problems this is causing, we're doing all we can to remedy the situation!
INVESTIGATING
7 days ago - at 03/11/2026 09:02AM
We are currently seeing issues with Toll-free messaging towards United States and Canada.
The traffic will be closely monitored whilst we expect an update and for the service to be functioning as intended again.
Thank you for your understanding and we apologize for the inconvenience caused by this.
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