Outage in GatewayAPI
Problems with MT (Outgoing) SMS
Resolved MinorIncident Report
Summary AI Generated
GatewayAPI experienced a 2.1-hour incident affecting outgoing (MT) and incoming (MO) SMS traffic, during which messages were delayed. The EU platform (gatewayapi.eu) remained unaffected and was offered as a workaround during the disruption. The incident was fully resolved once queued messages and delayed delivery reports were processed, with a post-mortem planned.
We are investigating an issue affecting outgoing (MT) SMS. Messages may be delayed.
Our team are working to identify the cause.
We will post an update as soon as we have new information.
Components affected
GatewayAPI Undetermined issue GatewayAPI MT (Outgoing) SMS GatewayAPI MO (Incoming) SMSTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 11/02/2026 05:35PM
This incident has been resolved.
Outgoing (MT) SMS traffic is running normally, and all delayed delivery reports (DLRs) have been processed.
We will publish a post mortem as soon as possible, covering the cause and the steps we are taking to prevent it from happening again.
MONITORING
10 days ago - at 11/02/2026 05:20PM
We are seeing outgoing (MT) SMS traffic starting to recover. Messages queued during the incident are now being processed, so some customers may still see delays and late delivery reports for a while.
We continue to monitor the situation.
We will post another update once the queue is processed.
INVESTIGATING
10 days ago - at 11/02/2026 05:01PM
We are still working on the issue affecting outgoing (MT) SMS on gatewayapi.com.
While the incident is ongoing, we recommend sending your SMS through our EU platform at https://gatewayapi.eu/, which is running normally.
INVESTIGATING
10 days ago - at 11/02/2026 04:43PM
We are still investigating the issue affecting outgoing (MT) and (MO) SMS traffic. Messages is still delayed.
Our team is working to find the cause and restore normal delivery.
We will post another update once we have more information.
INVESTIGATING
10 days ago - at 11/02/2026 03:31PM
We are investigating an issue affecting outgoing (MT) SMS. Messages may be delayed.
Our team are working to identify the cause.
We will post an update as soon as we have new information.
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