Outage in Geckoboard

Investigating issues with Aircall widgets not updating

Resolved Minor

September 16, 2025 - Started 5 months ago - Lasted about 10 hours
Official incident page

Incident Report

We are currently investigating Aircall widgets not receiving any updates at the moment. We'll provide updates as we learn more.

Components affected

Geckoboard Web Application

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 09/17/2025 06:16AM

The issue affecting Aircall widgets has now been fully resolved. Please get in touch with us at support@geckoboard.com if you experience any further issues.

IDENTIFIED 5 months ago - at 09/17/2025 05:27AM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 09/16/2025 10:40PM

We have mitigated the issue, and existing Aircall widgets are updating again as expected. However, new Aircall connections made in Geckoboard may experience delays and issues with widget updates. We will continue to post updates as more information becomes available.

INVESTIGATING 5 months ago - at 09/16/2025 08:24PM

We are currently investigating Aircall widgets not receiving any updates at the moment.

We'll provide updates as we learn more.

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