Outage in Gemini

We are investigating reports of delays in Earn Redemptions

Resolved Minor
May 12, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Gemini is investigating reports of potential delays in earn redemptions. All customer accounts and funds remain completely secure. Further updates to follow.
Components affected
Gemini Earn

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Latest Updates ( sorted recent to last )
IDENTIFIED over 3 years ago - at 05/12/2022 02:44PM

We identified an issue with some Earn redemptions not appearing in trading balances after the redemption was complete. All funds have arrived from our partner and we are working on distributing them to customers as quickly as possible. We will contact affected users. Additional redemptions will be unaffected.

INVESTIGATING over 3 years ago - at 05/12/2022 01:43PM

Gemini is investigating reports of potential delays in earn redemptions. All customer accounts and funds remain completely secure. Further updates to follow.

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