Outage in Gemini

Service Disruption - Services Currently Unavailable

Resolved Major
April 20, 2023 - Started over 1 year ago - Lasted about 14 hours
Official incident page

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Outage Details

Gemini is investigating reports of potential service disruptions. All customer accounts and funds remain completely secure. Further updates to follow.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/21/2023 10:16AM

This incident has been resolved.

MONITORING over 1 year ago - at 04/21/2023 10:02AM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 04/21/2023 09:54AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 04/21/2023 08:06AM

As part of restoring service for today’s outage, we are now canceling all open limit orders and users would be receiving emails specifying the closure of their previously open orders. Customers can place new limit orders once the service is fully restored.
Our team continues to work to restore service as quickly as possible.

IDENTIFIED over 1 year ago - at 04/21/2023 05:49AM

We continue to perform maintenance to restore service. We apologize for the prolonged downtime and appreciate your patience.

IDENTIFIED over 1 year ago - at 04/21/2023 04:47AM

We appreciate your patience as we continue to work to restore service. All customer funds remain completely secure. We will provide an update within the hour on when we anticipate services will be restored.

IDENTIFIED over 1 year ago - at 04/21/2023 02:49AM

We appreciate your patience and understand your frustration. Our team is working as fast as we can to restore service. All customer funds remain completely secure.

IDENTIFIED over 1 year ago - at 04/21/2023 12:35AM

As part of restoring service for today’s outage, all open limit orders will be canceled. Customers can place new limit orders once the service is fully restored.

Our team continues to work to restore service as quickly as possible.

IDENTIFIED over 1 year ago - at 04/20/2023 09:56PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 04/20/2023 09:32PM

We have identified the root cause of the issue and our teams are working on implementing a fix.

INVESTIGATING over 1 year ago - at 04/20/2023 08:21PM

Gemini is investigating reports of potential service disruptions. All customer accounts and funds remain completely secure. Further updates to follow.

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