Outage in Gemini

Service Disruption - Fiat Deposit UI for UK and EU customers

Resolved Major
May 16, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

Our team is currently investigating an error message in the UI for Fiat deposits. The issue has be identified on Mobile App for European customers. All customer accounts and funds remain secure. All customer accounts and funds remain secure. Further updates to follow. Please contact support@gemini.com if you wish to receive Fiat deposit instructions.
Components affected
Gemini Web UI Gemini Mobile App Gemini U.S. Wire Transfer Deposit and Withdrawals
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/16/2024 12:00PM

This incident has been resolved.

MONITORING over 1 year ago - at 05/16/2024 11:20AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 05/16/2024 09:47AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 05/16/2024 09:47AM

Our team is currently investigating an error message in the UI for Fiat deposits. The issue has be identified on Mobile App for European customers.

All customer accounts and funds remain secure. All customer accounts and funds remain secure. Further updates to follow.

Please contact support@gemini.com if you wish to receive Fiat deposit instructions.

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