Outage in Genesys Cloud

Elevated Error Rates: Americas (US West)

Resolved Minor
March 27, 2025 - Started 29 days ago - Lasted 28 minutes
Official incident page

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Outage Details

Elevated error rates have been identified in the Americas (US West) region. Customers may be experiencing issues with call notifications, answering calls, and completing calls. Teams are engaged for triage and mitigation. Next update 15 minutes.
Components affected
Genesys Cloud Americas (US West)
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 03/27/2025 05:55PM

Health checks are normal. Resolving incident. All clear time 1:45pm ET.

IDENTIFIED 29 days ago - at 03/27/2025 05:38PM

Mitigation steps are in progress; next update top of the hour.

IDENTIFIED 29 days ago - at 03/27/2025 05:30PM

Elevated error rates have been identified in the Americas (US West) region. Customers may be experiencing issues with call notifications, answering calls, and completing calls. Teams are engaged for triage and mitigation. Next update 15 minutes.

Latest Genesys Cloud outages

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