Degraded performance of SEPA instant payments

Dear Client,

We are experiencing degraded third-party performance that disrupts the work of SEPA Instant transfers. Due to these, some SEPA Instant transfers are being declined by third parties.

Thank you for your understanding!

For further updates, please follow the Genome status page.

Dear Customer,

We are currently experiencing temporary disruptions affecting SEPA Instant transfers. As a result, some SEPA Instant transactions may be declined or delayed.

If your SEPA Instant transfer is declined, please use a regular SEPA Credit Transfer as an alternative while the issue is being resolved.

Issue is with RT1 system - RT1 system is a major European financial network used by banks to process instant euro payments.

Thank you for your understanding.

Kind regards,
Genome

Dear Customer,

We are still experiencing temporary disruptions affecting SEPA Instant transfers. As a result, some SEPA Instant transactions may be declined or delayed.

Pease use a regular SEPA Credit Transfer as an alternative while the issue is being resolved.

Thank you for your understanding.

Kind regards,
Genome

Dear Client,

The issue affecting SEPA Instant transfers is still ongoing. Some transfers may continue to be declined or delayed due to disruptions related to the RT1 system.

If your SEPA Instant transfer is declined, please use a regular SEPA Credit Transfer meanwhile.

Thank you for your understanding.

Kind regards,
Genome

Dear Client,

Please be informed that our third-party provider has scheduled maintenance works on the instant payments infrastructure on May 20, 2026, from approximately 01:30 to 03:30 EEST.

During this period, SEPA Instant transfers will not be processed. Please use regular SEPA Credit Transfers as an alternative. Any queued SEPA Instant payments will be processed automatically once the service becomes available again.

Our team is closely monitoring the situation with the provider and will keep you informed of any further updates.

Thank you for your understanding.

Kind regards,
Genome