GRS and Job Family issue

OIT has identified a significant issue with GRS and job family titles. While known effects have been addressed individually, the problem could still impact many employees over time. Engineers are actively working to resolve the issue.

Support has addressed the issues on the affected accounts (which seems to have been limited to CoS-IT employees), including some CSR VPN inaccuracies and incorrect roles for a very small number of people. The needed GRS change was applied this morning and GRS is still re-applying everything back to the affected accounts.

Until it is complete, some affected users are still unable to reach or log in to IT systems/services. But these problems should slowly be resolved for them over the next few hours.