OnDemand Web Portal Access Outage

Summary: Some researchers are intermittently unable to access Phoenix/Hive OnDemand web portals due to a campus-wide access management outage.

Details: Due to an access management outage affecting various campus services, some users’ identity status has become invalid this morning. Campus IT staff are currently investigating and will continue to post updates on the outage on status.gatech.edu.

Impact: Some Phoenix and Hive users may receive an “Unauthorized” message when attempting to reach the Phoenix/Hive OnDemand website. There is no available workaround at this time. There is no known impact to ICE OnDemand at this time.

IT teams are working on manually restoring access to OnDemand to impacted users.

The issue appears to be resolved for GT students, faculty, and staff at this time. Troubleshooting continues for impacted external guest accounts while a long-term fix is being developed.
GT students and employees should email pace-support@oit.gatech.edu if they are still receiving an unexpected "unauthorized" message on Phoenix or Hive OnDemand.