Data Center Services

One of the Data Centers is heating up . Personnel are working to move services around to get up and running.

Personnel are working to get the Data Center to cool down.

Personnel are still working to cool down the data center.

Environmental cooling issues in a data center have caused service interruptions for multiple applications, including Single Sign On (SSO), ServiceNow, 1Password, Canvas, and GitHub. Support teams are working to restore services as temperatures stabilize. The next update will be provided within 30 minutes. If you require technical support, please contact the Administrative Services Center at 404-385-1111 or support@oit.gatech.edu

Environmental cooling issues in a data center have caused service interruptions for multiple applications, including Single Sign On (SSO), ServiceNow, 1Password, Canvas, and GitHub. Support teams are working to restore services as temperatures stabilize. The next update will be provided within 30 minutes. If you require technical support, please contact the Administrative Services Center at 404-385-1111 or support@oit.gatech.edu

Data Center temperature has stabilized but multiple local hardware failure are still causing services to be down.
Support teams are working to restore services.
sso.gatech.edu has been restored.
If you require technical support, please contact the Administrative Services Center at 404-385-1111 or support@oit.gatech.edu

OIT has replaced affected hardware, and many production services have been restored. Support teams are currently monitoring. Some services may experience temporary issues while service owners verify that all systems are functioning normally. If you continue to experience issues, please contact the Administrative Services Center at 404-385-1111 or support@oit.gatech.edu.

OIT has replaced affected hardware, and many production services have been restored. Support teams are currently monitoring. Some services may experience temporary issues while service owners verify that all systems are functioning normally. If you continue to experience issues, please contact the Administrative Services Center at 404-385-1111 or support@oit.gatech.edu.

The Office of Information Technology has worked to resolve multiple service disruptions linked to a cooling issue in the Data Center.
The team has confirmed that most services have been restored after replacing hardware that was damaged due to sustained high temperatures. Some services may experience intermittent issues as service owners work to verify that all systems are functioning properly.
We will continue to monitor systems throughout the day. If you continue to experience issues, please contact the Administrative Services Center at services.gatech.edu, 404-385-1111 or support@oit.gatech.edu.
Thank you for your patience as we worked to resolve this issue.

OIT has seen stability over the past few hours for these affected services with the temperatures being normalized in the datacenter. We will continue to monitor the situation and will provide further updates as we receive them.
If you continue to experience issues, please contact the Administrative Services Center at services.gatech.edu, 404-385-1111 or support@oit.gatech.edu.