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Outage in Georgia Tech IT

Remediation work for Linux vulnerability

Resolved Major
April 30, 2026 - Started 22 days ago - Lasted about 23 hours

Incident Report

Due to a security emergency, PACE is required to shut down ALL servers in Phoenix, Firebird, and ICE to apply mitigations.

Starting at 3:00pm ET, users will be unable to login and all running jobs will be interrupted. ALL CANCELLED JOBS WILL BE REFUNDED on Phoenix and Firebird.

We realize this will impact upcoming conference submissions and course deadlines, but we are required to carry out this work immediately to ensure the security of Georgia Tech systems.

We will work rapidly to update servers and incrementally release the clusters as soon as possible. We are aiming to restore access to all systems (Phoenix, ICE, Firebird) tomorrow, but updates will be shared as they are available.

We appreciate your patience as we prioritize the security of Georgia Tech computing.

The PACE Team


Components affected
Georgia Tech IT Academic Services

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Latest Updates ( sorted recent to last )
22 days ago - at 04/30/2026 05:31PM

Due to a security emergency, PACE is required to shut down ALL servers in Phoenix, Firebird, and ICE to apply mitigations.

Starting at 3:00pm ET, users will be unable to login and all running jobs will be interrupted. ALL CANCELLED JOBS WILL BE REFUNDED on Phoenix and Firebird.

We realize this will impact upcoming conference submissions and course deadlines, but we are required to carry out this work immediately to ensure the security of Georgia Tech systems.

We will work rapidly to update servers and incrementally release the clusters as soon as possible. We are aiming to restore access to all systems (Phoenix, ICE, Firebird) tomorrow, but updates will be shared as they are available.

We appreciate your patience as we prioritize the security of Georgia Tech computing.

The PACE Team


22 days ago - at 04/30/2026 05:32PM

Remediation in progress.

22 days ago - at 04/30/2026 07:34PM

Head node and compute note rebuild in progress for all clusters.

22 days ago - at 04/30/2026 08:42PM

We have completed mitigations on all Globus nodes, which are now open for access to data. Instructions for using Globus are available here.

JOBS WILL NOT RUN at this time, but you now have access to any data on PACE systems.

We are working to apply fixes across our nearly 2,000 compute nodes and will update as compute capability on each cluster is restored and verified.

Best,
The PACE Team

22 days ago - at 05/01/2026 01:47PM

Service to all ICE resources has been restored. Open OnDemand, all CPUs/GPUs, and other data services are available for your jobs. Phoenix and Firebird are still under maintenance.

Interrupted jobs will need to be resubmitted. Jobs that had not started running prior to the downtime should still be in Slurm’s queue.

We recognize the challenge this may have presented to your end-of-semester coursework. All instructors and TAs were notified yesterday of this emergency downtime and the impact it had to running jobs.

Thank you for your understanding as we worked to mitigate this security concern.

22 days ago - at 05/01/2026 02:09PM

The Phoenix cluster has been released for service – all node classes are back online and paused jobs have resumed. Open OnDemand, all CPUs/GPUs, and other data services are available for your jobs. The ICE cluster is also available. The Firebird cluster is still under maintenance.

We recognize the challenge this may have presented to your research deadlines and appreciate your understanding as we worked to mitigate this security incident.

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