Outage in GFI Software
Kerio Control UDP Traffic Issue
Resolved MajorIncident Report
We are currently aware of an issue in Kerio Control that may affect UDP traffic under certain conditions. Our team is actively investigating the cause and working toward a resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 10/30/2025 11:16AM
A fix has been implemented for this and is currently available in a Beta build for Kerio Control version 9.6.0
Please reach out to customer Support at support.keriocontrol.gfi.com if you wish to access the beta build.
MONITORING
4 months ago - at 10/29/2025 04:31AM
A fix has been implemented for this and is currently available in a Beta build for Kerio Control version 9.6.0
For access to the Kerio Control 9.6.0 Beta build, you can reach out to Kerio Control Support - https://support.keriocontrol.gfi.com/
IDENTIFIED
4 months ago - at 10/19/2025 01:11PM
A fix has been identified, and we are currently in testing phase
IDENTIFIED
4 months ago - at 10/17/2025 06:34AM
We have identified and confirmed the root cause of the issue. Our team is actively working on a solution with the highest priority to restore normal functionality. We will provide another update once the fix has been deployed and verified.
IDENTIFIED
4 months ago - at 10/13/2025 11:06AM
A potential root cause of the issue has been identified, and we are further pursuing resolution.
INVESTIGATING
4 months ago - at 10/09/2025 04:32PM
We are currently aware of an issue in Kerio Control that may affect UDP traffic under certain conditions. Our team is actively investigating the cause and working toward a resolution.
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