Outage in GFI Software
Mail Processing Impact – Avira Virus Scanner Engine
Resolved MinorIncident Report
We’ve identified an issue with the Avira Virus Scanner Engine causing delays in mail delivery and processing for some customers. Our engineering team is actively working on a resolution. As a temporary workaround, we recommend disabling the Avira engine if you're experiencing issues. Thank you for your patience.
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 07/18/2025 02:57AM
This incident has been resolved.
MONITORING
9 months ago - at 07/16/2025 10:13AM
Thank you for bearing with us while we completed and released the latest update package. To restore normal mail-delivery service, please follow Step 2 in our guide, "How to Manually Update Avira."
https://support.mailessentials.gfi.com/article/117744-how-to-manually-update-avira
IDENTIFIED
9 months ago - at 07/10/2025 02:31AM
We’ve identified an issue with the Avira Virus Scanner Engine causing delays in mail delivery and processing for some customers. Our engineering team is actively working on a resolution. As a temporary workaround, we recommend disabling the Avira engine if you're experiencing issues. Thank you for your patience.
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