Outage in Gini

Security incident Munich myLoc/Mivitec data center. Major Service API outtages

Resolved Minor
May 18, 2023 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

Dear customers, a few minutes ago we received the message via e-mail that the network infrastructure of our data center operator myLOC/Mivitec has been compromised. For security reasons, the entire data center in Munich will be taken offline shortly so that no further damage can occur. According to the first analyses of the data center operator your customer data are NOT affected. However, our service will be unavailable shortly (approx. at 6:00 pm). We are in close contact with myLOC/Mivitec and will keep you informed as soon as we learn more.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/19/2023 07:06PM

The incident has been resolved - all systems are operational again

MONITORING over 1 year ago - at 05/19/2023 05:52PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 05/18/2023 05:45PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 05/18/2023 03:50PM

Dear customers, a few minutes ago we received the message via e-mail that the network infrastructure of our data center operator myLOC/Mivitec has been compromised. For security reasons, the entire data center in Munich will be taken offline shortly so that no further damage can occur. According to the first analyses of the data center operator your customer data are NOT affected. However, our service will be unavailable shortly (approx. at 6:00 pm). We are in close contact with myLOC/Mivitec and will keep you informed as soon as we learn more.

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