Outage in GitHub Enterprise Cloud - EU
EU - Elevated error rates for Claude Sonnet 3.7
Resolved Minor
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Outage Details
We are investigating reports of degraded performance for Copilot
Components affected
GitHub Enterprise Cloud - EU CopilotLatest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/20/2025 04:08PM
This incident has been resolved. Thank you for your patience and understanding as we addressed this issue. A detailed root cause analysis will be shared as soon as it is available.
INVESTIGATING
1 day ago - at 05/20/2025 04:07PM
The issues with our upstream model provider have been resolved, and Claude Sonnet 3.7 is once again available in Copilot Chat, VS Code and other Copilot products.
We will continue monitoring to ensure stability, but mitigation is complete.
INVESTIGATING
1 day ago - at 05/20/2025 02:59PM
We are continuing to work with our model providers on mitigations to increase the success rate of Sonnet 3.7 requests made via Copilot.
INVESTIGATING
2 days ago - at 05/20/2025 02:15PM
We’re still working with our model providers on mitigations to increase the success rate of Sonnet 3.7 requests made via Copilot.
INVESTIGATING
2 days ago - at 05/20/2025 01:33PM
We are experiencing degraded availability for the Claude Sonnet 3.7 model in Copilot Chat, VS Code and other Copilot products. This is due to an issue with an upstream model provider. We are working with them to resolve the issue.
Other models are available and working as expected.
INVESTIGATING
2 days ago - at 05/20/2025 01:10PM
We are investigating reports of degraded performance for Copilot
Latest GitHub Enterprise Cloud - EU outages
EU - Incident with Copilot - 1 day ago
EU - Incident with Pull Requests - about 1 month ago
Incident With Dependabot - about 2 months ago
EU - Disruption with Pull Request Ref Updates - about 2 months ago
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