Outage in GitLab

High Error Rate for GitLab.com projects API

Resolved Minor
July 27, 2022 - Started almost 3 years ago - Lasted about 3 hours

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Outage Details

We are currently seeing a high rate of errors for the "/api/v4/ /projects" endpoint on GitLab.com. Our infrastructure team is working on identifying the root cause.

For more details, please refer to the following issue:
https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7516
Components affected
GitLab API
Latest Updates ( sorted recent to last )
almost 3 years ago - at 07/27/2022 10:16AM

We are currently seeing a high rate of errors for the "/api/v4/ /projects" endpoint on GitLab.com. Our infrastructure team is working on identifying the root cause.

For more details, please refer to the following issue:
https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7516

almost 3 years ago - at 07/27/2022 10:37AM

No substantial updates at the moment, the investigation is still ongoing.

almost 3 years ago - at 07/27/2022 11:05AM

While we're continuing to investigate the root cause, we might've identified a mitigation: https://gitlab.com/gitlab-com/gl-infra/k8s-workloads/gitlab-com/-/merge_requests/1989

almost 3 years ago - at 07/27/2022 11:26AM

The potential mitigation is currently being propagated throughout our infrastructure, and we’re measuring the impact.

almost 3 years ago - at 07/27/2022 12:00PM

The mitigation is in place and we’re no longer being able to reproduce the issue. The error rates for the projects API endpoints have recovered.

We will continue to monitor the error rates while we investigate the root cause.

almost 3 years ago - at 07/27/2022 01:21PM

Our infrastructure team identified the root cause: Rails version 6.1.5.1 introduced CSP headers on non-HTML responses, which caused our load balancers to drop responses.
We’re currently investigating other endpoints: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7516

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