Outage in GitLab

New Users are unable to purchase Gitlab.com Subscriptions

Resolved Minor
January 30, 2023 - Started over 2 years ago - Lasted about 7 hours

Incident Report

We believe we have identified a merge request that caused this issue. We are working on deploying a fix. More details are available in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/8325
Components affected
GitLab Website GitLab Customers Portal

Need to monitor GitLab outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
over 2 years ago - at 01/30/2023 10:01PM

We believe we have identified a merge request that caused this issue. We are working on deploying a fix. More details are available in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/8325

over 2 years ago - at 01/30/2023 10:36PM

We have identified the merge request that caused this issue; we have reverted that merge request and expect that it will be deployed within eight hours.

Logging into the Customers Portal at customers.gitlab.com before attempting to purchase a subscription on Gitlab.com will work around the issue.

Further details are available on https://gitlab.com/gitlab-com/gl-infra/production/-/issues/8325.

over 2 years ago - at 01/31/2023 12:21AM

We are monitoring the status of the merge to fix the issue. We expect the fix to be deployed within six hours.

Logging into the Customers Portal at customers.gitlab.com before attempting to purchase a subscription on Gitlab.com will work around the issue.

Further details are available on https://gitlab.com/gitlab-com/gl-infra/production/-/issues/8325.

Latest GitLab outages

GitLab Duo Chat - 401 Errors - 5 days ago
Multiple services impacted by AWS degradation - 7 days ago
Code search errors on GitLab.com - 17 days ago
500 Errors on GitLab.com - 18 days ago
500 Errors on GitLab.com - 20 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook