Outage in GitLab

Elevated Error Rate on GitLab.com

Resolved Minor
April 15, 2025 - Started 3 days ago - Lasted about 6 hours

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Outage Details

We are investigating an issue causing users to receive 500 or 502 responses from API calls and CI jobs. Details in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19675.
Components affected
GitLab API
Latest Updates ( sorted recent to last )
3 days ago - at 04/15/2025 04:43PM

We are investigating an issue causing users to receive 500 or 502 responses from API calls and CI jobs. Details in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19675.

3 days ago - at 04/15/2025 04:57PM

We have seen significant improvement in the error rate, it's now back to normal levels. We are continuing to monitor.

3 days ago - at 04/15/2025 05:33PM

After a period of monitoring we have observed that the error rate has remained at expected levels. This issue is now resolved.

3 days ago - at 04/15/2025 08:18PM

We have seen a recurrence of the issue and are working towards a resolution for users seeing 500 errors through the API and CI jobs. Details in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19675.

3 days ago - at 04/15/2025 10:52PM

Error rates have remained stable, but we're continuing to monitor due to the previous recurrence of the issue. Details in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19675.

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