Outage in GitLab
Login failures when using email-based 2FA on GitLab.com
Minor
April 01, 2026 - Started about 2 hours ago
Incident Report
Multiple users are unable to log in when using two-factor authentication via email. Several customers and users raised the issue. We are actively investigating logs to identify patterns in sign-in endpoint requests and confirming the issue is limited to 2FA via email.
Components affected
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Latest Updates ( sorted recent to last )
about 2 hours ago - at 04/01/2026 07:18AM
Multiple users are unable to log in when using two-factor authentication via email. Several customers and users raised the issue. We are actively investigating logs to identify patterns in sign-in endpoint requests and confirming the issue is limited to 2FA via email.
21 minutes ago - at 04/01/2026 08:55AM
The incident remains under investigation. The scope is confirmed as affecting only free-tier users attempting to log in with email-based 2FA. Details can be found in: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21683
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