Outage in GitLab
Login failures when using email-based 2FA on GitLab.com
Resolved Minor
April 01, 2026 - Started 20 days ago
- Lasted about 12 hours
Incident Report
Summary AI Generated
GitLab.com experienced login failures for users attempting to authenticate with email-based two-factor authentication, with the issue confirmed to affect only free-tier users. The incident lasted 12.3 hours while the team investigated logs and identified patterns in sign-in endpoint requests. The issue was mitigated and users can now successfully log in with email-based 2FA, though root cause investigation continues.
Multiple users are unable to log in when using two-factor authentication via email. Several customers and users raised the issue. We are actively investigating logs to identify patterns in sign-in endpoint requests and confirming the issue is limited to 2FA via email.
Components affected
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Latest Updates ( sorted recent to last )
20 days ago - at 04/01/2026 07:18AM
Multiple users are unable to log in when using two-factor authentication via email. Several customers and users raised the issue. We are actively investigating logs to identify patterns in sign-in endpoint requests and confirming the issue is limited to 2FA via email.
20 days ago - at 04/01/2026 08:55AM
The incident remains under investigation. The scope is confirmed as affecting only free-tier users attempting to log in with email-based 2FA. Details can be found in: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21683
20 days ago - at 04/01/2026 10:09AM
No material updates on resolution. We continue investigating logs to identify the root cause. Details can be found in: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21683
20 days ago - at 04/01/2026 11:31AM
Investigation is ongoing. We are narrowing down potential causes and will provide an update once we have more to share. Details can be found in: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21683
20 days ago - at 04/01/2026 12:45PM
The incident has been mitigated. Users should now be able to log in with email-based 2FA. We continue investigating the root cause and will provide further updates. Details can be found in: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21683
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