Outage in GitLab
GitLab Duo "Quota exceeded" Errors
Resolved Major
May 26, 2026 - Started 26 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
GitLab Duo Agent Platform (DAP) experienced a major outage where customers were unable to access the service and received "Usage quota exceeded" errors. The issue was caused by a misconfigured feature flag on the Customers Portal, which was identified and disabled by the engineering team. The service was restored after 1.6 hours once caches refreshed, with customers confirming that DAP functionality had returned to normal.
We're currently investigating an issue affecting GitLab Duo. Some customers using the Duo Agent Platform (DAP) may be unable to access the service and are seeing a "Usage quota exceeded" error. Our team is actively looking into the cause.
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Latest Updates ( sorted recent to last )
26 days ago - at 05/26/2026 12:50PM
We're currently investigating an issue affecting GitLab Duo. Some customers using the Duo Agent Platform (DAP) may be unable to access the service and are seeing a "Usage quota exceeded" error. Our team is actively looking into the cause.
26 days ago - at 05/26/2026 01:16PM
Our team is continuing to investigate the issue affecting GitLab Duo Agent Platform (DAP). We don't have new information to share at this time, but work is ongoing.
26 days ago - at 05/26/2026 01:42PM
We've identified a feature flag on the Customers Portal as the likely cause of the issue affecting GitLab DAP. The flag has been disabled, and we're monitoring logs and metrics for recovery. Customers may continue to see errors due to cache duration. We'll confirm full resolution in the following updates.
25 days ago - at 05/26/2026 02:15PM
The cache is refreshed for some users, and we've received confirmation from a few customers that DAP is working again for them. We're keeping a close eye on metrics before marking this as fully mitigated.
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