Outage in GiveGab Enterprise

Paya/Sage Payment Gateway service issue

Resolved Minor

October 29, 2020 - Started over 5 years ago
Official incident page

Incident Report

We're aware that certain scheduled recurring transactions did not process as expected this morning that were associated with the Paya/Sage payment gateway. Paya/Sage has posted a known issue with their ability to process transactions submitted by outside entities: https://support.paya.com/44510-knowledgebase/308786-maintenance-and-service-interruption-alerts GiveGab is monitoring their status and is prepared to re-submit the impacted transactions if Paya/Sage can resolve the issue today.

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Latest Updates ( sorted recent to last )

RESOLVED over 5 years ago - at 10/30/2020 06:11PM

Paya/Sage has marked the issue as resolved. All impacted payment schedules from the Thursday 10/29 processing batch were re-run later in the day Thursday. Those transactions resulted with successes and the normal types of declines and we did not observe any of the service errors experienced during the Paya/Sage outage.

IDENTIFIED over 5 years ago - at 10/29/2020 03:13PM

We're aware that certain scheduled recurring transactions did not process as expected this morning that were associated with the Paya/Sage payment gateway.

Paya/Sage has posted a known issue with their ability to process transactions submitted by outside entities:
https://support.paya.com/44510-knowledgebase/308786-maintenance-and-service-interruption-alerts

GiveGab is monitoring their status and is prepared to re-submit the impacted transactions if Paya/Sage can resolve the issue today.

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