Outage in Glesys

Extended maintenance of Network in Stockholm.

Resolved Major
September 12, 2024 - Started 3 months ago - Lasted 4 days
Official incident page

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Outage Details

Planned maintenance in Stockholm did not go according to plan, customers affected by previous maintenance is affected still. We are working with the vendor to identify the underlying issue.
Components affected
Glesys Network
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/16/2024 07:27AM

This incident has been resolved and redundancy is back to normal.

IDENTIFIED 3 months ago - at 09/14/2024 03:17PM

Replacement router will be set in production starting 21:00 CEST, this is a process that is expected to be completed on Monday (2024-09-16). There is no service impact expected during this process.

IDENTIFIED 3 months ago - at 09/14/2024 10:22AM

We have received the replacement hardware yesterday and are in progress of configuring it. We are expecting to take the new router into production this evening.

IDENTIFIED 3 months ago - at 09/12/2024 01:58PM

We're operating with reduced redundancy in Stockholm, there's no service impact expected from now on. Replacement hardware expected to arrive tomorrow.

IDENTIFIED 3 months ago - at 09/12/2024 01:29PM

All affected customers have been moved to another router. If you are still experiencing issues please contact support.

IDENTIFIED 3 months ago - at 09/12/2024 10:34AM

No further news, we continue to move affected customers to another router. This incident affects single-homed connections. If you believe you are affected and have a multi-homed connection contact support.

IDENTIFIED 3 months ago - at 09/12/2024 08:19AM

No further news, we continue to move affected customers to another router. This incident affects single-homed connections. If you believe you are affected and have a multi-homed connection contact support.

IDENTIFIED 3 months ago - at 09/12/2024 06:22AM

We are moving affected single-homed customers to another router. We are still working with the vendor to determine best cause of action for router which is not working as expected.

INVESTIGATING 3 months ago - at 09/12/2024 05:37AM

Planned maintenance in Stockholm did not go according to plan, customers affected by previous maintenance is affected still. We are working with the vendor to identify the underlying issue.

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