**Summary:** Users using non-Gmail accounts in the Gmail app may encounter an error message requiring additional steps. **Description:** Our engineering team has identified the root cause and mitigation work is currently underway. The mitigation is expected to complete by Friday, 2025-10-03 15:00 PDT We will provide an update by Friday, 2025-10-03 15:30 PDT with details. **Diagnosis / Customer Symptoms:** Impacted users may see an error message when opening the Gmail app with a non-Gmail account (e.g. Yahoo, Hotmail, etc) saying they need to complete additional steps before using the Gmail app. After that, their inbox will have a banner saying their account is offline. The app can be used normally even while the "offline" banner is visible. This is only impacting mobile Android users at the moment, both consumers and enterprise users. Desktop users are not impacted. **Workaround:** Users can keep using the app as usual, or they can use alternative clients (e.g. desktop).

**Summary:** Users using non-Gmail accounts in the Gmail app may encounter an error message requiring additional steps. **Description:** Our engineering team has identified the root cause and mitigation work is currently underway. The mitigation is expected to complete by Friday, 2025-10-03 15:00 PDT We will provide an update by Friday, 2025-10-03 15:30 PDT with details. **Diagnosis / Customer Symptoms:** Impacted users may see an error message when opening the Gmail app with a non-Gmail account (e.g. Yahoo, Hotmail, etc) saying they need to complete additional steps before using the Gmail app. After that, their inbox will have a banner saying their account is offline. The app can be used normally even while the "offline" banner is visible. This is only impacting mobile Android users at the moment, both consumers and enterprise users. Desktop users are not impacted. **Workaround:** Users can keep using the app as usual, or they can use alternative clients (e.g. desktop).