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Outage in Gmelius

Issue with the ticketing display and conversations buttons

Resolved Minor
November 27, 2025 - Started 3 months ago - Lasted 13 days
Official incident page

Incident Report

Gmail recently updated their interface, especially with the split view mode. In some cases, you might not be able to have the right ticketing information when you open a conversation in this mode. The issue has been fixed but is waiting for a review from Google on the Chrome Webstore. In order to avoid this issue, please disable temporarily the split view mode in Gmail.

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 12/10/2025 04:50PM

This incident has been resolved.

MONITORING 3 months ago - at 11/29/2025 01:43PM

The update for Gmelius is now available (Version 9.1.16)

The update submitted to the Chrome Web Store is now live. To fix the issue, please update your Gmelius extension to the latest version.

You can choose one of the following options:
- Force an immediate update: Copy and paste chrome://extensions into your address bar. Switch on "Developer mode" (top right), and click the "Update" button.
- Reinstall: Remove and reinstall the extension from the Chrome Web Store.
- Wait: The Chrome Web Store will automatically update your extension within the next few days.

IDENTIFIED 3 months ago - at 11/27/2025 10:32AM

Some reports show that inboxes without the split view mode enabled have also issues with the buttons at the top of the conversation (Boards and sharing)
The patch submitted previously will also fix this behaviour. This patch is currently being reviewed by the Chrome Webstore.

IDENTIFIED 3 months ago - at 11/27/2025 07:51AM

Gmail recently updated their interface, especially with the split view mode.
In some cases, you might not be able to have the right ticketing information when you open a conversation in this mode.
The issue has been fixed but is waiting for a review from Google on the Chrome Webstore.
In order to avoid this issue, please disable temporarily the split view mode in Gmail.

Latest Gmelius outages

Delay in sharing - about 1 month ago
Issue loading Gmelius - 3 months ago
Shared Drafts Disruption - 4 months ago

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