Outage in Gmelius

Sidebar cannot load due to changes in Gmail's web version

Resolved Minor

November 07, 2024 - Started over 1 year ago - Lasted 8 days
Official incident page

Incident Report

We’re aware that the sidebar isn’t loading as expected in the Gmelius extension for Gmail. This is due to recent changes being rolled out in Gmail. Our team has identified the reason, and already made the appropriate changes to the extension's codebase. A new version of the extension is currently being reviewed by the Google Chrome Team. Meanwhile, impacted users are invited to use our standalone application at https://app.gmelius.com Thank you for your patience, and we’ll keep you posted on progress!

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/15/2024 10:41AM

This incident has been resolved.

MONITORING over 1 year ago - at 11/08/2024 08:53AM

The new version of the extension that patches the recent changes of Gmail has now been reviewed and released.
Please update your Gmelius Chrome extension to the latest version:

1. Go to chrome://extensions
2. Enable "Developer Mode" at the top-right of the screen
3. Click on "Update" at the top-left like shown on this video: https://youtu.be/R6DufEgUJ6M

Also note that the new version of extension will be automatically rolled out to your browser over the coming days.

IDENTIFIED over 1 year ago - at 11/07/2024 07:40PM

We’re aware that the sidebar isn’t loading as expected in the Gmelius extension for Gmail. This is due to recent changes being rolled out in Gmail.

Our team has identified the reason, and already made the appropriate changes to the extension's codebase. A new version of the extension is currently being reviewed by the Google Chrome Team.

Meanwhile, impacted users are invited to use our standalone application at https://app.gmelius.com

Thank you for your patience, and we’ll keep you posted on progress!

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