Outage in GoCardless Bank Account Data
Unplanned downtime for Token.io API provider
Resolved Major
August 26, 2026 - Started about 10 hours ago
- Lasted about 6 hours
Incident Report
Incident Alert: AIS Failure on Select Token.io: http://Token.io Connections
• Start Time: August 25, ~20:00 UTC
• Status: Investigating
• Error Code: 403 Forbidden (PERMISSION_DENIED)
• Affected Bank Ids:
• AIRWALLEX_AIPTAU32
• AIRWALLEX_EEA_AIPTAU32
• COOPERATIVE_CPBKGB22
• UNITY_TRUST_UYTBGB22
Summary:
All AIS requests routed through these Token.io: http://Token.io identifiers are currently failing due to permission errors on the upstream provider side. We are currently communicating with Token.io: http://Token.io support to identify the root cause and expedite a fix. Institutions have been disabled until issue has been fixed.
Components affected
GoCardless Bank Account Data United Kingdom GoCardless Bank Account Data Financial Institutions Operational StatusTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 4 hours ago - at 08/26/2026 03:10PM
Token.io API provider issue has been resolved. Bank connections have been enabled.
• Affected Bank Ids:
• AIRWALLEX_AIPTAU32
• AIRWALLEX_EEA_AIPTAU32
• COOPERATIVE_CPBKGB22
• UNITY_TRUST_UYTBGB22
INVESTIGATING
about 10 hours ago - at 08/26/2026 09:11AM
Incident Alert: AIS Failure on Select Token.io: http://Token.io Connections
• Start Time: August 25, ~20:00 UTC
• Status: Investigating
• Error Code: 403 Forbidden (PERMISSION_DENIED)
• Affected Bank Ids:
• AIRWALLEX_AIPTAU32
• AIRWALLEX_EEA_AIPTAU32
• COOPERATIVE_CPBKGB22
• UNITY_TRUST_UYTBGB22
Summary:
All AIS requests routed through these Token.io: http://Token.io identifiers are currently failing due to permission errors on the upstream provider side. We are currently communicating with Token.io: http://Token.io support to identify the root cause and expedite a fix. Institutions have been disabled until issue has been fixed.
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