Outage in GoCardless

Delay in Instant Bank Payments processing for payers with the Nationwide Bank.

Resolved Minor
April 26, 2024 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We are witnessing a delay in Instant Bank payments being confirmed for payers using the Nationwide Bank due to an issue on the Bank’s side. Our team is continuously monitoring the situation and will update you as soon as Nationwide Bank resolves the issue. We can confirm that the payments that are stuck will be processed and there is no need for recreating them.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/26/2024 01:51PM

We can now confirm that the issue is resolved by Nationwide Bank. Instant Bank Payments for this bank are processing as they should now.

MONITORING about 1 month ago - at 04/26/2024 11:43AM

We are witnessing a delay in Instant Bank payments being confirmed for payers using the Nationwide Bank due to an issue on the Bank’s side. Our team is continuously monitoring the situation and will update you as soon as Nationwide Bank resolves the issue.

We can confirm that the payments that are stuck will be processed and there is no need for recreating them.

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