Outage in GoCardless

Issue with logging into GoCardless via Partner apps

Resolved Minor
May 08, 2024 - Started 8 months ago - Lasted about 22 hours
Official incident page

Need to monitor GoCardless outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including GoCardless, and never miss an outage again.
Start Free Trial

Outage Details

We are seeing an issue with logging into GoCardless for Xero for some users. This issue also seems to affect merchants trying to connect GoCardless with other partner applications. Our Engineers are working on identifying the root cause at the moment. We will update you shortly with more information.
Components affected
GoCardless for Xero, formerly Directli (directli.co.uk) GoCardless Live GoCardless Live GoCardless Sandbox GoCardless Sandbox GoCardless Sandbox GoCardless Live
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 05/09/2024 11:36AM

We can now confirm that the issue has been fixed. Apologies for any inconvenience caused.

MONITORING 8 months ago - at 05/09/2024 07:58AM

The fix we made last night has resolved the issue and we are seeing no issues with connecting new partner apps or logging into GoCardless for Xero.

We will continue to monitor the situation.

MONITORING 8 months ago - at 05/08/2024 07:34PM

We have applied a fix that should eliminate the issue. We'll continue to monitor closely.

INVESTIGATING 8 months ago - at 05/08/2024 02:06PM

We are seeing an issue with logging into GoCardless for Xero for some users. This issue also seems to affect merchants trying to connect GoCardless with other partner applications.

Our Engineers are working on identifying the root cause at the moment. We will update you shortly with more information.

Latest GoCardless outages

SEPA payment creation failing for Olinda (Qonto) Bank - 12 days ago
Intermittent issues with Instant Bank Payments for Barclays bank - 16 days ago
Unplanned downtime for Santander bank Instant Bank Payments - about 1 month ago
Intermittent issues with Instant Bank Payments for Lloyds and Halifax Banks. - about 1 month ago
Issues with Instant Bank Payments for Co-operative Bank. - about 1 month ago

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE