Outage in GoCardless

Issue with logging into GoCardless via Partner apps

Resolved Minor

May 08, 2024 - Started over 1 year ago - Lasted about 22 hours
Official incident page

Incident Report

We are seeing an issue with logging into GoCardless for Xero for some users. This issue also seems to affect merchants trying to connect GoCardless with other partner applications. Our Engineers are working on identifying the root cause at the moment. We will update you shortly with more information.

Components affected

GoCardless for Xero, formerly Directli (directli.co.uk) GoCardless Live GoCardless Live GoCardless Sandbox GoCardless Live GoCardless Sandbox GoCardless Sandbox

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 05/09/2024 11:36AM

We can now confirm that the issue has been fixed. Apologies for any inconvenience caused.

MONITORING over 1 year ago - at 05/09/2024 07:58AM

The fix we made last night has resolved the issue and we are seeing no issues with connecting new partner apps or logging into GoCardless for Xero.

We will continue to monitor the situation.

MONITORING over 1 year ago - at 05/08/2024 07:34PM

We have applied a fix that should eliminate the issue. We'll continue to monitor closely.

INVESTIGATING over 1 year ago - at 05/08/2024 02:06PM

We are seeing an issue with logging into GoCardless for Xero for some users. This issue also seems to affect merchants trying to connect GoCardless with other partner applications.

Our Engineers are working on identifying the root cause at the moment. We will update you shortly with more information.

Latest GoCardless outages

Dashboard and API unavailable - about 2 months ago

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GPB payouts delayed - 3 months ago

Issue with GoCardless Dashboard and API - 3 months ago

Issue with Webhook delivery. - 3 months ago

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