Outage in GoCardless
Intermittent ARUDD-8 failures for Nationwide Bank
Resolved Minor
September 24, 2026 - Started about 2 months ago
- Lasted about 1 month
Incident Report
Summary AI Generated
A small percentage of Direct Debit payments to Nationwide Bank intermittently failed with ARUDD-8 error codes over an extended period of approximately 40 days. Investigation revealed that affected payments succeeded upon retry, and Nationwide implemented a fix that reduced the failure rate. Merchants were advised to retry any ARUDD-8 failed payments while GoCardless monitored the resolution with their banking partner.
We are aware of an issue affecting a small percentage of Direct Debit payments to Nationwide, which are failing intermittently each day with the code ARUDD-8.
We are investigating the issue with our banking partner and will provide an update as soon as we have more information.
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Latest Updates ( sorted recent to last )
MONITORING
about 1 month ago - at 10/07/2026 10:57AM
We are seeing a reduction in the number of payments to Nationwide failing with ARUDD-8, and retries are continuing to successfully go through. We are in contact with our partner bank to monitor the fix that Nationwide is implementing.
Action for merchants: We continue to recommend retrying any Nationwide payments that have failed with ARUDD-8.
INVESTIGATING
about 2 months ago - at 09/25/2026 03:00PM
Upon further investigation, we have identified that payments to Nationwide accounts that initially fail with ARUDD-8 are succeeding when retried.
Action for merchants: We recommend retrying any Nationwide payments that have failed with ARUDD-8.
We are continuing to monitor the situation and will provide a further update as more information becomes available.
INVESTIGATING
about 2 months ago - at 09/24/2026 05:21PM
We are aware of an issue affecting a small percentage of Direct Debit payments to Nationwide, which are failing intermittently each day with the code ARUDD-8.
We are investigating the issue with our banking partner and will provide an update as soon as we have more information.
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