Outage in GoCardless

Dashboard and API not available

Resolved Major
May 29, 2025 - Started 2 days ago - Lasted about 2 hours

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Outage Details

We're aware that dashboard and webhooks are unavailable at the moment. We have identified a potential root cause and deploying a fix that should resolve the issue.
Latest Updates ( sorted recent to last )
MONITORING 2 days ago - at 05/29/2025 11:45AM

The dashboard is now operational, we'll continue to monitor for any inconsistencies.

If you have attempted to create payments via the API between  11.10 BST and 12.15 BST and not received a successful confirmation please retry the payments.

We apologise for any inconvenience caused.

IDENTIFIED 2 days ago - at 05/29/2025 11:34AM

Payment pages and API are back online, we're deploying a fix for the Dashboard.

IDENTIFIED 2 days ago - at 05/29/2025 10:31AM

We're aware that dashboard and webhooks are unavailable at the moment.
We have identified a potential root cause and deploying a fix that should resolve the issue.

source IsDown GoCardless service completely down Reports started less than a minute before official outage was reported

GoCardless users report inability to access the service, facing white blank screens and issues with data retrieval before total outage.

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