Outage in GoCardless

Issue with Webhook delivery.

Resolved Minor
November 03, 2025 - Started 3 days ago - Lasted about 1 hour

Incident Report

We are investigating an issue affecting the delivery of the Payouts webhook. We’ll post another update once we have more information.

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Latest Updates ( sorted recent to last )
MONITORING 3 days ago - at 11/03/2025 04:27PM

Further investigation has confirmed that the issue impacts all webhooks except those related to Instant Bank Payments.

We have implemented a fix, and webhook backlogs are now being processed. We are actively monitoring to ensure all pending webhooks are delivered as expected.

IDENTIFIED 3 days ago - at 11/03/2025 04:07PM

We have identified the cause and are now working on a fix to resolve the issue.

We will provide another update shortly.

INVESTIGATING 3 days ago - at 11/03/2025 03:56PM

We are investigating an issue affecting the delivery of the Payouts webhook.

We’ll post another update once we have more information.

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