Outage in GoFormz

Degraded Performance of Web App Login services and Workflow expected behavior

Resolved Major
March 20, 2024 - Started over 1 year ago - Lasted 1 day
Official incident page

Incident Report

GoFormz is currently experiencing two issues impacting our workflow and login services for some customers: Issue 1: Certain workflows are modifying forms unintentionally when executed. Issue 2: Some users attempting to access the GoFormz Web App are experiencing login issues preventing them from moving forward into the app We have identified the source of both issues and are taking steps to resolve them as quickly as possible.
Components affected
GoFormz Automated Workflows GoFormz Web App

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/21/2024 08:20PM

This incident has been resolved. A postmortem update detailing the resolution will be issued next week.

MONITORING over 1 year ago - at 03/20/2024 08:27PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 03/20/2024 05:08PM

GoFormz is currently experiencing two issues impacting our workflow and login services for some customers:

Issue 1: Certain workflows are modifying forms unintentionally when executed.
Issue 2: Some users attempting to access the GoFormz Web App are experiencing login issues preventing them from moving forward into the app

We have identified the source of both issues and are taking steps to resolve them as quickly as possible.

Latest GoFormz outages

Interrupted email delivery performance (Workflow and Template Events) - about 1 month ago
Checkbox values may show the incorrect value after form completion (mobile app version 4.0.1391 only) - 2 months ago
Some users are unable to login to the GoFormz mobile app - 2 months ago
Intermittent error showing when accessing the GoFormz Web App - 3 months ago
Interrupted Performance - 3 months ago

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