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Outage in Momentus

Launch Darkly outage causing old UI to load in sites

Resolved Minor
October 20, 2025 - Started 6 months ago - Lasted about 11 hours
Official incident page

Incident Report

Earlier today, the AWS servers were down which affected multiple cloud services for many companies in the US. One of the services that it affected is one that Momentus utilizes called Launch Darkly. This tool assists in loading the new User Interface when clients log into their Prod Enterprise environments. Now that the AWS servers are operational, Launch Darkly's servers need to catch up. As of 7:50pm Central, they were still experiencing a high level of requests and were working through their backlog as quickly as possible. We will provide an update once we have one.

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/21/2025 11:53AM

LaunchDarkly has confirmed that their servers are now fully operational, healthy, and stable.
Our team will continue to monitor the situation throughout the day to ensure continued performance.
If you encounter any further issues, please reach out to our support team.
We appreciate your patience and understanding during this unexpected incident, which was beyond our control.

MONITORING 6 months ago - at 10/21/2025 09:16AM

LaunchDarkly has confirmed that their servers are now back online, healthy, and stable. We will continue to monitor the situation throughout the day to ensure continued stability.
If you experience any issues, please don’t hesitate to reach out to our support team.
We sincerely thank you for your patience and understanding during this unforeseen incident, which was beyond our control.

MONITORING 6 months ago - at 10/21/2025 08:18AM

Launch Darkly confirmed that their Servers are back online.
We will continue monitoring through out the day, in case of changes or issues we will provide an immediate update.

MONITORING 6 months ago - at 10/21/2025 07:38AM

Launch darkly stated to see signs of recovery, Their initial load balancer unit was upgrading and has begun handling traffic successfully. The additional load balancer is online and is beginning to handle traffic.
At the moment, Enterprise may still experience delays and slowness.
We will provide further updates as they become available.

MONITORING 6 months ago - at 10/21/2025 06:44AM

Launch Darkly are in the process of deploying additional load balancer units that are about to go online, they expect them to successfully handle the increased volume in traffic and restore services. During this time, some users may continue to experience intermittent timeouts or connection issues.
We will provide further updates as they become available. Thank you for you patience

MONITORING 6 months ago - at 10/21/2025 05:12AM

Launch Darkly has reported that their server-side streaming API is still experiencing a partial outage, resulting in elevated error rates for some users.
They are working with AWS to restore full service, and our team continues to monitor the situation closely. During this time, some users may continue to experience intermittent timeouts or connection issues.
We will provide further updates as they become available.

MONITORING 6 months ago - at 10/21/2025 02:29AM

We are still waiting on an update from Launch Darkly. In the meantime, we discovered a workaround for some customers that will pull up the New UX and load a little bit faster when you login. Please try to access your site to see if you are able to login to your sie and receive the new UX. If it does not work for you, then we will continue to wait for the next update from Launch Darkly.

MONITORING 6 months ago - at 10/21/2025 01:15AM

We are awaiting the results of the Launch Darkly status page to confirm their system is operational.

INVESTIGATING 6 months ago - at 10/21/2025 12:52AM

Earlier today, the AWS servers were down which affected multiple cloud services for many companies in the US. One of the services that it affected is one that Momentus utilizes called Launch Darkly. This tool assists in loading the new User Interface when clients log into their Prod Enterprise environments. Now that the AWS servers are operational, Launch Darkly's servers need to catch up. As of 7:50pm Central, they were still experiencing a high level of requests and were working through their backlog as quickly as possible. We will provide an update once we have one.

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