Outage in Google Cloud
Contact Center AI Platform is experiencing availability issues with detectIntent API
Resolved Minor
March 28, 2023 - Started almost 3 years ago
- Lasted about 8 hours
Incident Report
Summary: Contact Center AI Platform is experiencing availability issues with detectIntent API
Description: We are experiencing an issue with Contact Center AI Platform beginning at Tuesday, 2023-03-28 15:02 US/Pacific.
Our engineering team continues to investigate the issue.
We will provide an update by Tuesday, 2023-03-28 17:00 US/Pacific with current details.
We apologize to all who are affected by the disruption.
Diagnosis: detectIntent API availability is impacted
Workaround: Retraining the agent in the UI should mitigate the availability impact
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