Outage in Google Cloud

Contact Center AI Platform is experiencing availability issues with detectIntent API

Resolved Minor

March 28, 2023 - Started over 3 years ago - Lasted about 8 hours

Incident Report

Summary: Contact Center AI Platform is experiencing availability issues with detectIntent API Description: We are experiencing an issue with Contact Center AI Platform beginning at Tuesday, 2023-03-28 15:02 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Tuesday, 2023-03-28 17:00 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: detectIntent API availability is impacted Workaround: Retraining the agent in the UI should mitigate the availability impact

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