Outage in Google Cloud
Dialogflow CX, and Agent Assist are experiencing elevated error rates and time outs with Generative features in multiple regions
Resolved Minor
June 07, 2024 - Started almost 2 years ago
- Lasted about 1 hour
Incident Report
Summary: Dialogflow CX, and Agent Assist are experiencing elevated error rates and time outs with Generative feature in multiple regions
Description: We are experiencing an issue with Dialogflow CX, Agent Assist beginning at Friday, 2024-06-07 08:56 US/Pacific.
Our engineering team continues to investigate the issue.
We will provide an update by Friday, 2024-06-07 10:30 US/Pacific with current details.
We apologize to all who are affected by the disruption.
Diagnosis:
- Dialogflow CX is experiencing elevated error rates and time outs with Generate Text requests
- Agent Assist's Knowledge Assist and Knowledge Search features are also impacted
Workaround: None at this time.
Components affected
Dialogflow CX (europe-west2) Agent Assist (asia-northeast1) Dialogflow CX (us-central1) Agent Assist (us-central1) Dialogflow CX (asia-south1) Agent Assist (us-west1) Dialogflow CX (asia-northeast1) Dialogflow CX (global) Agent Assist (asia-southeast1) Agent Assist (asia-south1) Google Cloud Infrastructure Components Dialogflow CX (australia-southeast1) Dialogflow CX (europe-west1) Dialogflow CX (europe-west3) Agent Assist (us-east1) Dialogflow CX (us-west1) Dialogflow CX Cloud Developer Tools Agent Assist (europe-west2) Dialogflow CX (us-east1) Dialogflow CX (northamerica-northeast1) Dialogflow CX (asia-southeast1) Agent Assist (global) Agent Assist (europe-west1) Agent Assist (australia-southeast1) Agent Assist (europe-west3) Agent Assist (northamerica-northeast1) Agent Assist Operations Cloud Machine LearningTrusted by 1000+ teams
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