Outage in Google Cloud

Dialogflow CX, and Agent Assist are experiencing elevated error rates and time outs with Generative features in multiple regions

Resolved Minor

June 07, 2024 - Started over 1 year ago - Lasted about 1 hour

Incident Report

Summary: Dialogflow CX, and Agent Assist are experiencing elevated error rates and time outs with Generative feature in multiple regions Description: We are experiencing an issue with Dialogflow CX, Agent Assist beginning at Friday, 2024-06-07 08:56 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2024-06-07 10:30 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: - Dialogflow CX is experiencing elevated error rates and time outs with Generate Text requests - Agent Assist's Knowledge Assist and Knowledge Search features are also impacted Workaround: None at this time.

Components affected

Cloud Developer Tools Cloud Machine Learning Operations Google Cloud Infrastructure Components Agent Assist Agent Assist (global) Agent Assist (us-central1) Agent Assist (us-east1) Agent Assist (us-west1) Agent Assist (northamerica-northeast1) Agent Assist (europe-west1) Agent Assist (europe-west2) Agent Assist (europe-west3) Agent Assist (asia-northeast1) Agent Assist (asia-south1) Agent Assist (asia-southeast1) Agent Assist (australia-southeast1) Dialogflow CX Dialogflow CX (global) Dialogflow CX (us-central1) Dialogflow CX (us-east1) Dialogflow CX (us-west1) Dialogflow CX (northamerica-northeast1) Dialogflow CX (europe-west1) Dialogflow CX (europe-west2) Dialogflow CX (europe-west3) Dialogflow CX (asia-northeast1) Dialogflow CX (asia-south1) Dialogflow CX (asia-southeast1) Dialogflow CX (australia-southeast1)

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