Cloud Console customers trying to get support via chat may experience higher latency or errors.

Summary: Cloud Console customers trying to get support via chat may experience higher latency or errors. Description: We are experiencing an issue with Google Cloud Console and Cloud Support. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2025-01-06 13:00 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Users reaching out to support may experience higher latency responses or no response at all Workaround: Users can create support cases instead of interacting through chat.